Amazon says the Align Probiotic nutritional supplements currently for sale on its site are safe.
But that assurance comes only after the online retailer sent emails to recent Align buyers that the supplements they purchased might be fake and should be thrown away.
"If you still have this product, we recommend that you stop using it immediately and dispose of the item," Amazon wrote in the customer email, which was first reported on by Wired.
Amazon's statement emailed to USA TODAY says that “Amazon strictly prohibits the sale of counterfeit products. We invest heavily in prevention, take proactive steps to drive counterfeits to zero, and work with and empower brands through programs like Brand Registry, Transparency and Project Zero.”
The spokesperson added that Amazon investigates “every claim of potential counterfeit thoroughly, and often in partnership with brands, and in the rare instance where a bad actor gets through, we take swift action, including removing the item for sale, permanently banning bad actors, pursuing legal action and working with law enforcement when appropriate. We have taken these actions against the bad actors in question and proactively notified and refunded customers.”
Amazon did not disclose how the fake supplements came to light.